Booking Terms and Conditions
Booking Terms and Conditions
The terms and conditions detailed below apply to all bookings at www.lakedistrictinns.co.uk or individual hotel by telephone or email. When you make a booking, your contract (which shall include these terms and conditions) will be with Lake District Inns and Cottages
Final Payment
Prior to the departure of the hotel you will be required to settle your
account in full.
You will not be asked for pay upfront.
Cottage bookings require a 50% deposit at the time of the booking and the
remaining balance must be paid 4 weeks prior to your arrival.
Cancellations
The non-refundable deposit for the cottage bookings will be retained by
the company at all times.
Hotel bookings can be cancelled or amended free of charge for up to 7 days
prior to your arrival. If you cancel your booking within 7 days of the arrival,
the first night of your stay will be charged in full. If you have only booked
for one night, the full amount will be charged.
In case of cancellations within 48h prior to your arrival, full amount will be
charged regardless of the length of your stay.
No shows will be charged in full.
We advise our guests to take out travel insurance.
The Lake District Inns and Cottages shall not be liable to the guest if the company is prevented from carrying on its business by acts, events, omissions or accidents beyond its reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, breakdown of plant or machinery, fire, flood or storm.
If the guest is unable to reach the hotel/cottage, due to weather or any other external force, it us up to the guest to claim any damages or costs incurred through their travel insurance.
Cancellation charges will be charged to your credit/debit card.
In the unlikely event that we have to change or cancel your reservation, we
reserve the right to do so. However, you have the right to: accept the changed
arrangements as notified; or make alternative arrangements with Lake District Inns
and Cottages; or cancel your reservation and receive a full refund of any
monies which you have paid to Lake District Inns and Cottages in respect of
your reservation (please note that we shall not be liable for any sums which
you have paid to any other persons in connection with your reservation).
For the avoidance of doubt, we shall have no further liability to you for any
changes to or the cancellation of any online booking.
Pricing
All prices are per room in £’s (unless otherwise stated). All prices
include VAT at the current prevailing rate. Prices are subject to change
without notice; we reserve the right to alter your rate should a mistake be
identified.
Although every effort has been made to ensure the accuracy of the information
contained online, we cannot accept responsibility for any errors or omissions,
and reserve the right to vary, amend, supplement or cancel any of the
information or offers featured online at any time. What the price includes:
website prices include double/twin bedroom, single room for single guests,
colour TV, direct dial telephone and en suite bathroom.
Prices shown on-line are not valid in conjunction with any other offer and
until you receive your confirmation number are subject to change without prior
notice.
Early check in and late check outs
To check in early or check out late an additional charge of £15 will be required. Subject to availability.
Accommodation Offers
From time to time Lake District Inns and Cottages will offer special accommodation rates. The offers are subject to availability, cannot be used in conjunction with any other offer and are limited to stays within a specific date range. All accommodation offers are only available on new bookings and on a limited amount of bedrooms.
Availability
Availability of rooms at the rates shown online may be limited and/or restricted to certain periods. During major sporting events, social events, conferences and exhibitions, the same rates may not be available.
Dogs
All of our properties are able to accommodate dogs, at an extra charge of £15 per dog per stay.
Car Parking
Car parking is free in all of our Cottages and most of the hotels, except 18|20 in Keswick, where there is no car park at the property due to its central location.
Checking In and Out & Arrival and Departure
Hotel rooms are normally available from 3:00pm on the day of arrival. Rooms must be vacated by 10:30am on the day of departure, unless otherwise sanctioned at the discretion of the hotel manager. For certain of our hotels, these times may differ. Please ask for details of the arrival and departure times when making your booking.
Damage
Any damage incurred by you or your party during your stay in the hotel, will be charged to your credit card.
Special Requirements
Please advise the hotel of any special dietary needs or other requirements, including mobility issues, you may have prior to arrival.
Special Requests
Whilst every effort is made to fulfil your requests, unfortunately, we cannot guarantee these and failure to do so will not constitute a breach of contract.
Complaints or Comments
Any complaint or comment regarding a stay at one of our Inns or Cottages should be made in the first instance to the hotel’s duty manager at the time of your stay so that all reasonable efforts can be made to resolve the situation at the time. Problems which cannot be resolved there and then should be notified via email to the booking office on the following address; stay@lakedistrictinns.co.uk
Or in writing :
Lodge in the Vale
Back Lane, st. John’s in the Vale
Thirlmere nr Keswick
CA12 4TQ
Privacy Policy and Security
Your privacy and security is important to Lake District Inns and
cottages.
Lake District Hotels will not loan, rent or sell your personal details to any
third parties.
General Information
Although every effort has been made to ensure the accuracy of the
information contained online, we cannot accept responsibility for any errors or
omissions, and reserve the right to vary, amend, supplement or cancel any of
the information or offers featured online at any time. Lake District Inns and
Cottages shall not be responsible for any loss or damage which you may suffer
arising out of events beyond its control or the control of its suppliers
(including, without limitation, fire, failure of electrical, gas or other power
supplies, strikes, industrial action, terrorist activity, war, technical
problems with transport, structural building issues, illness of entertainers
and bad weather), nor for any curtailment, cancellation or change to any
accommodation, activity or itinerary or any other consequences which arise as a
result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate
to attempt to exclude or limit the Company's liability for the death or
personal injury of any person caused by the negligence of the Company or its
employees, servants or agents or to attempt to exclude or limit the Company's
liability in any manner which would be unlawful.
These Terms and Conditions are subject to English Law and any dispute in relation
to them shall be subject to the exclusive jurisdiction of the English Courts.